![]() For example, if you usually use Google Chrome, don’t try to log in with Internet Explorer. If you are on holiday, or at a different address, then it is best to wait until you are home to try and reconnect. Log in to your account from a device or location that you have already logged into your account from. It is best to guess if you are not sure than to leave one blank. Do your best to fill them all in and not skip them. To make sure that you are giving as much possible information as possible follow these steps:Īnswer as many of the recovery questions as possible. If you are seeing the message: “Google couldn't verify this account belongs to you” this is because the account recovery information that you have provided in order to prove account ownership is insufficient according to Google. What to do if Google couldn't verify this account belongs to you? Unfortunately, if this is the case for you, you must create a new account, taking care to note your password and security questions in a safe place. Deleted accounts and the data stored within are impossible to recover. If you have not accessed your Gmail account for approximately 9 months, it has been deleted from the Gmail server. What to do if your Gmail account has been unaccessed for 9 months? Once you have regained access to your account, we suggest that you immediately change your alternate recovery information and password. ![]() Check your text messages or email for the code. On the next page, you will be asked to enter the six digit reset code, and you will gain access to your account. A reset code will immediately be dispatched to you.After you have entered your email address, Gmail will ask you for the last password that you have used and, then, will ask you where you wish to have the reset code sent to you: Type your email or phone number, and click Next.First, click the following link to gain access to the recovery page.If someone changed your account information, like your recovery phone number or recovery email, if someone deleted your account, or if you can’t sign in for another reason, Gmail offers a step-by-step recovery process. What to do if your Gmail account has been hacked? A reset code will be sent to your alternate recovery address or phone. Head to this link to recover your account. If you have changed your mobile phone number, you can still recover your account only if you remember your password. What to do if your mobile phone number has been changed? Hence account recovery is absolutely impossible, and there is no way around it. ![]() Unfortunately, if when you created the account you did not register a secret question that you remember or an alternate recovery email address or phone number to which you have access to receive a reset code, you cannot prove that you are the account's legitimate owner. What to do if you have not registered alternate recovery options?
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